Warranty
Fix It Sticks Warranty
Fix It Sticks tools are regarded as the top choice for demanding users who require portable yet robust tools while on the go. Our tools are used by competitive shooters and cyclists, military operators and tool enthusiasts all over the world. Used properly, your Fix It Sticks tools will provide years, if not a lifetime, of shop tool experiences in the field.
We guarantee our Hand Tools to be free of material or manufacturing defects for a period of twenty four months after purchase. Torque products are guaranteed for a period of twelve months after purchase. We reserve the right to exclude Hex Bits as they are considered consumable, and prone to wear. Be sure to stay within operational limits when using, and please note we cannot be responsible for hex bit breakage while attempting to remove a previously over-torqued fastener. See the following chart for Hex Bit Operational Limits.
Should you feel your Fix It Stick product has underperformed, please contact us for support. Phone: 872.802.3110. Email: info@fixitsticks.com
Any Product believed by buyer to be defective must be returned by buyer to Seller’s facility in Chicago, Illinois, U.S.A., transportation prepaid, for examination by Seller. Such action must be taken not later than thirty (30) days following the end of the aforementioned warranty periods. Failure to take such action within such period shall be a waiver of this limited warranty, and no assistance or other action thereafter taken by Seller shall be deemed to extend or revive the warranty period.
If, in Seller’s sole judgment, the Product returned by buyer is not defective or for some other reason is not covered under this limited warranty, buyer shall pay Seller the cost of returning the Product to buyer. If, in Seller’s sole judgment, the Product returned by buyer is defective and covered under this limited warranty, Seller shall have the option of repairing, recalibrating or replacing the Product, at Seller’s charge.
This limited warranty shall not apply to any Product which, in Seller’s sole judgment, has been the subject of negligence, abuse, accident, tampering or alteration; nor shall it apply to any Product damaged by acts of God, war or civil insurrection, improper operation, maintenance or storage, or other than normal use, including, without limitation, failures caused by corrosion, erosion, wear and tear, rust or other foreign materials, or any failure to use the Product in accordance with all applicable instructions, specifications and recommendations of Seller.
This limited warranty shall not cover, and Seller shall not under any circumstance be liable for, damages for injuries to persons or property; loss of profits; loss of use; other commercial loss; expenses of labor, travel or other items related to the return or replacement of defective Products; or any consequential, incidental, contingent or special damages, whether arising in contract, in tort or under statute; or any other damages or expenses not agreed upon in writing by Seller, even if Seller has been advised of the potential for any such damages or expenses. In no event shall Seller be liable for an amount greater than the original purchase price of the Product.
THIS LIMITED WARRANTY IS IN LIEU OF ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE OR USE. No person is authorized to give any other warranty or to assume any other liability on Seller’s behalf.